FAQ

What are the mugs made of?

Our mugs are made from durable white ceramic with a coloured interior and handle. They are lead-free and BPA-free.

Are the mugs dishwasher and microwave safe?

Yes! Our mugs are both dishwasher-safe and microwave-safe.

How do I upload my screenshot for the mug?

You can upload your screenshot directly on the product page using the upload button. Don’t worry about it being perfect – we’ll recreate it to ensure it looks its best!

How long does it take to receive my order?

Our typical order timeline is:

Production: 1–4 business days.

Shipping:

  • UK orders: 2–4 business days.
  • US orders: 3–7 business days.
  • EU orders: 4–14 business days.

You’ll receive tracking details once your order has been dispatched.

What is your return/refund policy?

Due to the personalised nature of our products, we cannot accept returns unless the mug arrives damaged or there’s a mistake with the print. If you experience any issues, please contact us within 14 days of receiving your order, and we’ll work to resolve it for you.