FAQ
What are the mugs made of?
Our mugs are made from durable white ceramic with a coloured interior and handle. They are lead-free and BPA-free.
Are the mugs dishwasher and microwave safe?
Yes! Our mugs are both dishwasher-safe and microwave-safe.
How do I upload my screenshot for the mug?
You can upload your screenshot directly on the product page using the upload button. Don’t worry about it being perfect – we’ll recreate it to ensure it looks its best!
How long does it take to receive my order?
Our typical order timeline is:
Production: 1–4 business days.
Shipping:
- UK orders: 2–4 business days.
- US orders: 3–7 business days.
- EU orders: 4–14 business days.
You’ll receive tracking details once your order has been dispatched.
What is your return/refund policy?
Due to the personalised nature of our products, we cannot accept returns unless the mug arrives damaged or there’s a mistake with the print. If you experience any issues, please contact us within 14 days of receiving your order, and we’ll work to resolve it for you.